The multi-tenant help desk your customers never see coming.
Helpwise gives B2B teams a shared inbox, SLA tracking, and AI-assisted replies — with airtight tenant isolation baked in at the database level.
Two demo workspaces ready to explore — acme & globex
Built on a modern, production-grade stack
- Next.js
- TypeScript
- PostgreSQL
- Prisma
- Redis
- Stripe
- Anthropic
AI assist
AI that drafts, summarizes, and tags — your agents stay in control.
Speed up the busywork without handing over the wheel. Every AI output is a suggestion an agent reviews before anything reaches your customer.
Suggestions only — never auto-sent. Your data never leaves your tenant's context.
Summarize thread
Condense a long back-and-forth ticket into a few lines your agent can read in five seconds.
Suggest reply (draft)
Draft a reply your agent can edit and send. It's a draft only — never sent automatically.
Auto-tag
Suggest labels from the ticket content, picked only from tags this tenant already uses.
Built by an engineer who sweats the details.
- 27+ phases, each on its own branch
- Definition-of-Done gated reviews (code-review · QA · security)
- Multi-tenant from day one — application-enforced tenant isolation, with PostgreSQL RLS scaffolded as defense-in-depth
- AI with tenant-scoped prompts + prompt-injection defense